Reference Services  

Creating Quality Service

• Information skills instruction

  Acquaint users with the materials available at the library and introduce you to information sources beyond the library.

• Reference assistance

  Personal assistance extended to users on how to find the best information sources

  • Reference Desk

  • by Telephone, and

  • by appointment

  Request service

  • By e-mail (during office hours and off office hours, responses will usually be sent of the next business day (Monday-Saturday).

  Website and printed materials

  • Researching in the Library, Guides in using References in the Reference Unit, Guides in using the Periodicals Unit, Guides in using the CD-ROM facilities. 

• Research assistance 

  • Users are guide on the ins and outs of searching library database

  • Preparing research guide

  • Preparing indexes

  • Preparing research tools

• Service Standards

  • CEU library shall make the collection readily available to researchers.

  • The librarian shall render guidance and assistance to researchers on the use of the reference collections composed of standard reference books such as encyclopedias, manuals, atlases, indexes, biographical dictionaries, handbooks, print on-line.

  • The librarian shall market and offer to library users the varied reference collections like encyclopedias, yearbooks, dictionaries, handbooks, maps etc. that can be searched in CD-ROM formats; he/she shall guide and assist users in searching and printing materials.

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