Reference Services  

Creating Quality Service

• Information skills instruction

  Acquaint users with the materials available at the library and introduce you to information sources beyond the library.

• Reference assistance

  Personal assistance extended to users on how to find the best information sources

  • Reference Desk

  • by Telephone, and

  • by appointment

  Remote Request service

  • By chat (during office hours)

  • By Voice (PC to PC calls)

  • By e-mail (during office hours and off office hours, responses will usually be sent of the next business day (Monday-Saturday).

  • By Snail mail letter Responses will usually be sent within a week of receipt by the appropriate department.

  Website and printed materials

  • Researching in the Library, Guides in using References in the Reference Unit, Guides in using the Periodicals Unit, Guides in using the CD-ROM facilities, Guides in using the Microfilm Collection (in negative film format and in DVD-ROM/CD-ROM format) and Tutorials. 

• Research assistance 

  • Users are guide on the ins and outs of searching library database

  • Preparing research guide

  • Preparing indexes

  • Preparing research tools

• Service Standards

  • CEU library shall make the collection readily available to researchers.

  • The librarian shall render guidance and assistance to researchers on the use of the reference collections composed of standard reference books such as encyclopedias, manuals, atlases, indexes, biographical dictionaries, handbooks, etc. that are available in text forms and hard copies.

  • The librarian shall market and offer to library users the varied reference collections like encyclopedias, yearbooks, dictionaries, handbooks, maps etc. that can be searched in CD-ROM formats; he/she shall guide and assist users in searching and printing materials.

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